Full papers

• Minha Lee, Lily Frank, Yvonne De Kort and Wijnand Ijsselsteijn. Where is Vincent? Expanding our emotional selves with AI
• Iris Jestin, Joel Fischer, Maria Jose Galvez Trigo, David Large and Gary Burnett. Effects of Wording and Gendered Voices on Acceptability of Voice Assistants in Future Autonomous Vehicles
• Christine Murad and Cosmin Munteanu. "Voice-First Interfaces in a GUI-First Design World": Barriers and Opportunities to Supporting VUI Designers On-the-Job
• Leon Reicherts, Gun Woo Park and Yvonne Rogers. Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations
• Razan Jaber and Donald McMillan. Cross-Modal Repair: Gaze and Speech Interaction for List Advancement
• Jaisie Sin, Dongqing Chen, Jalena G. Threatt, Anna Gorham and Cosmin Munteanu. Does Alexa Live Up to the Hype? Contrasting Expectations from Mass Media Narratives and Older Adults' Hands-on Experiences of Voice Interfaces
• Irene Lopatovska, Olivia Turpin, Jessika Davis, Ellen Connell, Chris Denney, Hilda Fournier, Archana Ravi, Ji Hee Yoon and Eesha Parasnis. Capturing Teens' Voice in Designing Supportive Agents
• Yunhan Wu, Martin Porcheron, Philip Doyle, Justin Edwards, Daniel Rough, Orla Cooney, Anna Bleakley, Leigh Clark and Benjamin Cowan. Comparing Command Construction in Native and Non-Native Speaker IPA Interaction through Conversation Analysis
• Nima Zargham, Leon Reicherts, Michael Bonfert, Sarah Theres Völkel, Johannes Schöning, Rainer Malaka and Yvonne Rogers. Understanding Circumstances for Desirable Proactive Behaviour of Voice Assistants: The Proactivity Dilemma
• Yaxiong Wu, Craig Macdonald and Iadh Ounis. Multimodal Conversational Fashion Recommendation with Positive and Negative Natural-Language Feedback
• Qingxiaoyang Zhu, Austin Chau, Michelle Cohn, Kai-Hui Liang, Hao-Chuan Wang, Georgia Zellou and Zhou Yu. Effects of Emotional Expressiveness on Voice Chatbot Interactions
• Samuel Rhys Cox and Wei Tsang Ooi. Does Chatbot Language Formality Affect Users' Self-Disclosure?

Provocation papers

• Elizabeth Stokoe, Saul Albert, Sophie Parslow and Cathy Pearl. Conversation analysis and conversation design: Where the moonshots are
• Helin Cihan, Yunhan Wu, Paola Peña, Justin Edwards and Benjamin Cowan. Bilingual by default: Voice Assistants and the role of code-switching in creating a bilingual user experience
• William Seymour, Mark Coté and Jose Such. When Is Certification Not Worth the Paper It Is Written On: A Provocation on the Certification of Skills in the Alexa and Google Assistant Ecosystems
• Sanju Ahuja and Jyoti Kumar. ‘Assistant’ or ‘Master’: Envisioning the User Autonomy Implications of Virtual Assistants
• Samuel Kernan Freire, Evangelos Niforatos, Zoltan Rusak, Doris Aschenbrenner and Alessandro Bozzon. A Conversational User Interface for Maintenance Reports: A Wizard of Oz Study
• William Seymour, Mark Coté and Jose Such. Consent on the Fly: Developing Ethical Verbal Consent for Voice Assistants
• James Simpson and Cassandra Crone. Should Alexa be a Police Officer, a Doctor, or a Priest?
• Alain D. Starke and Minha Lee. Unifying Recommender Systems and Conversational User Interfaces
• Amanda Kann. Voice Assistants Have a Plurilingualism Problem
• Thomas Mildner, Philip Doyle, Gian-Luca Savino and Rainer Malaka. Rules Of Engagement: Levelling Up To Combat Unethical CUI Design
• Selina Meyer, David Elsweiler, Bernd Ludwig, Marcos Fernández-Pichel and David E. Losada. Do we still need Human Assessors? Prompt based GPT-3 User Simulation in Conversational AI
• Sophie Becker, Phillip Doyle and Justin Edwards. Embrace your incompetence! Designing appropriate CUI communication through an ecological approach
• Shruti Rao, Valeria Resendez, Abdallah El Ali and Pablo Cesar. Ethical Self-Disclosing Voice User Interfaces for Delivery of News
• Smit Desai and Michael Twidale. Is Alexa like a computer? A search engine? A friend? A silly child? Yes.
• Zay Yar Tun, Alessandro Speggiorin, Jeffrey Dalton and Megan Stamper. COMEX: A Multi-task Benchmark for Knowledge-grounded COnversational Media EXploration

Posters

• Robert Bowman, Benjamin R. Cowan, Anja Thieme and Gavin Doherty. Beyond Subservience: Using Joint Commitment to Enable Proactive CUIs for Mood Logging
• Mathyas Giudici, Pietro Crovari and Franca Garzotto. CANDY: towards a framework to design Conversational AgeNts for Domestic sustainabilitY
• Sara Parnell, Stefanie Klein and Franziska Gaiser. Do we know and do we care? Algorithms and Attitude towards Conversational User Interfaces: Comparing Chatbots and Voice Assistants
• Mateusz Dubiel, Sylvain Daronnat and Luis A. Leiva. Conversational Agents Trust Calibration: A User-Centred Perspective to Design
• Anna-Maria Meck, Christoph Draxler and Thurid Vogt. A Question of Fidelity: Comparing Different User Testing Methods for Evaluating In-Car Prompts
• Mary Bispham, Jose Such, Guillermo Suarez-Tangil, Xavier Ferrer-Aran, Suliman Sattar and Clara Zard. Leakage of Sensitive Information to Third-Party Voice Applications
• Zuzanna Janeczko and Mary Ellen Foster. A Study on Human Interactions With Robots Based on Their Appearance and Behaviour
• Juan Carlos Farah, Basile Spaenlehauer, Sandy Ingram and Denis Gillet. A Blueprint for Integrating Task-Oriented Conversational Agents in Education
• Nicolas Wagner, Matthias Kraus, Tibor Tonn and Wolfgang Minker. Comparing Moderation Strategies in Group Chats with Multi-User Chatbots
• Li Chen, Zhirun Zhang, Xinzhi Zhang and Lehong Zhao. A Pilot Study for Understanding Users’ Attitudes Towards a Conversational Agent for News Recommendation
• Marilena Wilhelm, Tabea Otten, Kinga Schumacher and Eva Schwaetzer. Keep on Smiling: An Investigation of the Influence of the Use of Emoticons by Chatbots on User Satisfaction
• Roderick Tabalba, Abari Bhatacharya, Veronica Grosso, Nurit Kirshenbaum, Andy Johnson, Barbara Di Eugenio, Moira Zellner and Jason Leigh. Articulate+ : An Always-Listening Natural Language Interface for Creating Data Visualizations

Demos

• Michelle Xiao-Lin Foo, Luca Della Libera and Ilhan Aslan. Papr Readr Bot: A Conversational Agent to Read Research Papers
• Heloisa Candello, Marcelo Grave, Emilio Brazil, Marina Ito, Adinan Alves de Brito Filho and Rogerio de Paula. How can AI leverage alternative criteria and suggest a better way to measure credit worthiness and economic growth?